Managed dynamically via AniBook Admin Panel · Last updated: 11/14/2026
User Cancellations: Users may cancel a veterinary service booking free of charge before the doctor accepts or departs for the appointment. If cancelled while the partner is en-route, a nominal travel fee may apply.
Vendor Cancellations or Non-Arrival: If an assigned veterinary partner cancels or fails to arrive at the scheduled time, a 100% full refund will be automatically initiated to the user's original payment method via Razorpay.
Subscription fees paid by veterinary professionals to access booking requests on the platform are non-refundable once activated, except in cases of verified technical billing duplicates.
Eligible refunds are processed immediately by our automated billing system and typically reflect in the user's bank account / UPI / card within 5 to 7 business days.
For billing concerns or dispute inquiries, email our support desk at [email protected].